Clare Mount's Community Café was turned into Clare Mount Travel Agency as the year 11 BTEC Travel and Tourism group set up their own travel agency. The students took on the role of travel agent to complete customer questionnaires with students and staff. This is part of a unit of work on customer service. Students are expected to look at different customer types to find out what each customer requires.
Visitors were impressed with the professional and personal service they received. Here are some of the feedback comments we were given:
"Connor was very professional. He listened to my requirements and gave some helpful hints about flights an hotels."
"Be proud Harry you did a fab job in helping me to find the perfect cruise."
"Ella was very friendly and helpful. When asked to suggest an activity I might like, she used her own knowledge of spas to encourage me to purchase this as part of my holiday package."
"Shannon was very professional. She was helpful and listened to my requirements."
"Paige was very polite and provided all the information. She was very confident and pleasant to talk to. Paige provided a very good experience at Clare Mount Travel."
"Callum and Jack were very thorough in gathering information. I'm excited about my holiday now."
"Nikita used her listening and questioning skills to help personalise the holiday."
The Students made me very proud. Well done!
A special thanks to Mrs Stephenson and Mrs Patrick for all their help and support.