As part of our work on Customer Service in Travel and tourism, we set up Clare Mount Travel Agency on Tuesday 5th February. The students became Travel Agents for the day and completed customer questionnaires with students and staff. They were expected to find out what the customer required and then make recommendations on suitable holidays. Visitors were very impressed with the friendly and professional service they received:
“James listened carefully to my requirements and confidently suggested a holiday location. His tone was welcoming and very positive”
" Kacey was able to answer all my questions in a clear and concise way and she made my experience a very pleasant one"
"Vicky asked me relevant questions and listened to my requests"
"Jade was smartly dressed, friendly and willing to help"